Frequently Asked Questions
Everything you need to know about your order and our music collections.
How long does shipping take for international orders?
International shipping typically takes 7-14 business days depending on your location and local customs processing times.
Can I return a vinyl record if I have changed my mind?
We accept returns on vinyl records within 30 days of purchase, provided the item remains in its original, factory-sealed shrink wrap.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure transactions.
How can I track my order status?
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer limited edition or signed releases?
Yes, we frequently offer exclusive colored vinyl variants and signed artist editions. These are typically listed as 'Limited Edition' on the product page.
What should I do if my package arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damaged packaging and product for a replacement or refund.